FAQ

Here you will find the answers to the most frequently asked questions.

Where do you deliver?
We deliver worldwide

What are the delivery times once my order has been placed?
Production times vary depending on demand, ranging from 5 working days to up to 30 days.
Currently our lead times are 30 days on average, due to very high demand.

What happens when my order is ready?
It is dropped off at the post office and shipped by Colissimo, you will then automatically receive an email with the tracking number (this email may sometimes end up in spam). Postal delivery times are approximately 72 business hours in France, 5/6 days in Europe and 10 days outside Europe.

Where are you located?
Forg3d is a French company, based in Corsica (Ajaccio) since its creation in 2019.

What is the scale of your figurines?
Being specialized in Old World, we print all our miniatures in 28mm.
You can ask us to print in 32mm if you wish (free of charge)

Can you print files I own?
Absolutely, we can print files outside of our catalog.
You must first send them to us to draw up a quote.

I've never tried 3D printing, what if I don't like it?
The EU requires all online retailers to offer a 14-day return policy.
At Forg3d, we aim for 100% satisfaction and excellent service, which is why, if you are not completely satisfied with your products, you can return them to us (return shipping at your expense) and get a refund at any time, even 2 months later.
(Obviously on condition that you have not altered or painted the figurines).

I have a friend who is passionate about figurines but I have no idea what would please him/her.
The Forg3d gift card is made for just that! Several predefined amounts for credits valid on our site, with no conditions or expiration date, to be sure to please!

Do you have a loyalty program?
We have much better than that... The Forg3d Patreon is THE most interesting subscription system on the figurine market with permanent discounts (even on current promotions), gift draws, and €120 of credit per year offered.
Don't hesitate to read the benefits directly on our Patreon
https://www.patreon.com/Forg3d

I haven't found the answer to my questions on this page, what should I do?
Simply contact us using the contact form, we will respond within 24 hours maximum (usually less than one hour)